Koti Home Care
Website Privacy Policy
Last updated: 29 May 2026
Who we are
This website is operated by Koti Home Care, a domiciliary care provider based in Thorpe Hesley, Rotherham. You can contact us at rotherham@kotihomecare.co.uk.
What information we collect
We collect information in two ways when you visit this website:
Information you give us directly — if you use our contact form or get in touch via the website, we will collect your name, email address, telephone number and any details you include in your message.
Information collected automatically — when you browse our website, we automatically collect basic technical data including your IP address, browser type, the pages you visit and how long you spend on the site. This is collected through cookies and analytics tools (see below).
How we use your information
- To respond to your enquiry or message
- To understand how people use our website so we can improve it
- To comply with any legal obligations that apply to us
We do not use your information for automated decision-making or profiling, and we do not sell it to anyone.
Cookies and analytics
Our website uses cookies — small text files stored on your device. We use:
- Essential cookies that are necessary for the site to work
- Analytics cookies (IONOS SiteAnalytics) that help us understand visitor behaviour in an anonymised way
- Translation cookies used by our website translation service
When you first visit the site you will be asked for your consent to non-essential cookies. You can change your preferences at any time using the cookie settings tool on the site, or by adjusting your browser settings.
Who we share your information with
We do not sell or share your personal information with third parties for marketing purposes. We may share it in the following limited circumstances:
- With our website platform provider (IONOS) and analytics tools that process data on our behalf
- With HubSpot, which we use to manage enquiries and follow-up communications
- Where we are required to do so by law
Any third parties who process data on our behalf are required to keep it secure and use it only for the purpose we specify.
How long we keep your information
If you contact us through the website and we do not go on to provide you with a care service, we will keep your contact details for up to two years from the date of last contact, after which they will be securely deleted.
Analytics data is retained in accordance with the relevant platform's standard retention periods, typically up to 26 months.
Your rights
Under UK data protection law you have the right to access, correct or request deletion of the personal information we hold about you. You can also object to or request restriction of how we use it.
To exercise any of these rights, email us at rotherham@kotihomecare.co.uk. You also have the right to complain to the Information Commissioner's Office at www.ico.org.uk or on 0303 123 1113.
Links to other websites
Our website may contain links to other websites. This privacy policy applies only to www.kotihomecare.co.uk. We are not responsible for the privacy practices of any other site.
Changes to this policy
We may update this policy from time to time. When we do, we will update the date at the top of this page. We recommend checking back periodically.
This policy applies to www.kotihomecare.co.uk and was last reviewed on 29 May 2026.